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Starting study

If you're new to TAFE Queensland you probably have a few questions about how to get started. Don't worry, we've got your back.

Making the decision to study isn't always easy. It can be scary, but it is also incredibly exciting. It's completely normal to feel nervous or overwhelmed about starting a new course. You're embarking on a new adventure.

Don't worry though. From orientation to ID cards, transport and parking to the nearest toilets, we've got your back. Here's a snapshot of what you need to know to get started.


We want to make sure you have everything you need to make a great start. Our orientation programs will give you all the essential information you need to have a successful study experience. You'll get information on our range of support services, get your student ID card, and learn how to access library resources.

Getting to TAFE

There are multiple ways to get to your campus. Some campuses offer parking (free and/or paid), you could cycle, and others are serviced by public transport. Full time students studying at TAFE Queensland may even be eligible for discounted fares on public transport services. Contact your local customer service team for more information on getting to your campus.Navigating your campus

Get a head-start on getting to know your campus before you even start by checking out our website:

  • Greater Brisbane: from Caboolture in the north to Loganlea in the south and as far west as Ipswich, this region also incorporates our specialist trade training centres in Acacia Ridge, Alexandra Hills, Bracken Ridge and Eagle Farm. 
  • Gold Coast: spanning the length of the coast from Coomera to Coolangatta.
  • Sunshine Coast: including the costal hubs of Maroochydore and Mooloolaba, as well as Nambour and the Sunshine Coast Health Institute. 
  • Darling Downs and South West: incorporating the regional centres of Toowoomba and Roma as well as smaller towns including Chinchilla, Dalby and Warwick.
  • Wide Bay Burnett: runs from Bundaberg in the North to Kingaroy in the south. 
  • North Queensland: spans from Ingham to the Whitsundays and goes as far west as Mount Isa, including the regional centre of Townsville. 
  • Far North Queensland: includes regional areas from Innisfail to Thursday Island, areas of Atherton and Northern Peninsula Area, and popular tourist destination Cairns.

Different services and facilities are on offer at your campus from canteens to beauty salons, and for most campuses you can download a map so you can familiarise yourself with your class locations.

Accessing campus WiFi

Free WiFi is available for students at most TAFE Queensland campuses. You can use the WiFi to access your course materials, online services, and more. By using the WiFi you are agreeing to the student rules and policies.

If you're on a campus with WiFi, you will connect to the TQGuest wireless network. 

Student ID cards

We think you’re a rock star for studying, and all rock stars need a VIP pass. Your student ID card is that pass. You’ll need your student ID when borrowing books and sitting exams, and security officers can request to see them while you’re on campus, so always have it on hand. Your card also comes with some pretty sweet perks. It can also make you eligible for cheaper public transport and student discount offers in your area.

Your student ID card is free, but there is a fee if you need a replacement so treat it like the important piece of plastic it is.


Connect is TAFE Queensland's Learning Management System (LMS). Through Connect you can access your study resources, submit assessments, view your grades, and communicate with teachers and classmates. Connect is available online 24 hours a day, allowing you to study anywhere, anytime.

You will need your username (student number) and password to log in. To change your password log in first or use the TAFE Password Manager for resets or forgotten passwords. Make sure you take a look at the password complexity requirements.

Student support services

Everyone's journey is different and sometimes you need some extra support. We're here to help.

Our dedicated student support services are available for all of our students, making your learning experience just that little bit easier. You can access:

  • counselling
  • AccessAbility support
  • Indigenous student support
  • international student support
  • career and employment services (on select campuses)

Learning support

Learning support is available for all students. You can access help with:

  • assignments, essay writing and referencing
  • study skills and exam preparation
  • English and maths
  • time management and organisation skills

Class support, workshops and tutorials may also be provided at different locations.

If you're ever feeling overwhelmed, stuck, or not sure where to start it's ok. Whether you're struggling with writing, maths, or referencing you can get immediate, one-on-one help from a subject specialist via Studiosity. To access Studiosity for free as a TAFE Queensland student you must be logged in to Connect. Under the 'Student Links' widget you will see 'Studiosity — After Hours Assessment Help'.

Library services

All students are able to access the TAFE Queensland library network. The library network offers a range of physical and digital services and resources to support you throughout your study.

If there is a library on your campus, make sure you check it out.

Alternatively you can visit the libraries website online.

Important dates and events

Take note of important events and dates throughout the year. You don't want to be the person who shows up to an empty campus on a public holiday. Make sure you check the academic calendar regularly, and ask your teachers if you have any questions.

Your local campus may also host events for students from careers fairs to free BBQs. Make sure to bookmark our news and events page and take advantage of these opportunities.

Staying in touch

You can find us on Facebook, Instagram, Twitter, YouTube, and our blog. So stay in touch, we post heaps of helpful tips to help you out with study and beyond.

If you need any further help when starting at TAFE Queensland, contact us or call 1300 308 233.

For more information on starting study, check out the New and Current Students section of our website.