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SIT30616

Certificate III in Hospitality

Accommodation Services (Front Office and Housekeeping)

Launch your hospitality career with this course offering practical skills and hands-on experience. Prepare yourself for the workforce with a well-rounded knowledge of the hospitality industry or continue on with further studies.

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TIME up to 9 months / Full Time NEXT START DATE 11 Jul 2022
STUDY LOCATIONS Sunshine Coast Far North Queensland
WAYS TO STUDY On Campus
WHAT YOU'LL PAY
JobTrainer
$0
Concession
$330
Subsidised
$330
Full Fee
$4,020
Eligibility Calculator

Course overview

The qualification will provide you with the essential skills and knowledge required to join the hospitality industry in an entry-level position. You will gain the specific skills needed to work in 5 star hotels as a front office receptionist, or behind the scenes in housekeeping.

The number of people working as housekeepers and hotel and motel receptionists grew strongly over the past five years and is expected to continue to grow in the future. Employers are looking for qualified candidates who are well presented, hardworking, reliable, have good people skills, and provide good customer service. 

In this course you will learn how to work effectively in the hospitality industry, study the lost art of real customer service, discover how to coach others in job skills, and boost your cultural awareness.

Successful completion of this course will enable you to discover the various exciting career pathways in hospitality specialising in accommodation services. You will also be well placed to continue on with further studies in this field. 

What can I do?

  • Front Office Receptionist
  • Front Office Assistant
  • Function Attendant
  • Function Host
  • Housekeeper
  • Guest Service Agent

Course outcome:

SIT30616 Certificate III in Hospitality

JobTrainer funded course

This course is eligible for JobTrainer funding, meaning it could be free for eligible school-leavers, young people and job seekers looking to develop new skills. Training is proudly delivered by TAFE Queensland and jointly funded by the Australian Government and Queensland Government. Learn more >

Learning support options

We have around-the-clock, one-on-one support services if you need an extra hand. The Learning Skills Centre, in most campus libraries, is a drop-in service, staffed by experienced teachers who can help with basic and complex skills. Studiosity is an online after hours tutoring service focusing on writing, research and referencing, as well as subject-specific questions.

What you will study.

The successful achievement of this qualification requires you to complete all core and 8 elective units from the list below.

  • UNIT CODE
  • UNIT NAME

  • UNIT CODE
  • BSBWOR203
    Work effectively with others
    UNIT CODE :
    BSBWOR203
    Unit description :

    This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.

  • UNIT NAME
  • Work effectively with others

  • UNIT CODE
  • SITHIND002
    Source and use information on the hospitality industry
    UNIT CODE :
    SITHIND002
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the hospitality industry. This includes industry structure, technology, laws and ethical issues specifically relevant to the hospitality industry. Hospitality personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
  • UNIT NAME
  • Source and use information on the hospitality industry

  • UNIT CODE
  • SITHIND004
    Work effectively in hospitality service
    UNIT CODE :
    SITHIND004
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to work effectively in a hospitality environment and provide service to customers during service periods.
  • UNIT NAME
  • Work effectively in hospitality service

  • UNIT CODE
  • SITXCCS006
    Provide service to customers
    UNIT CODE :
    SITXCCS006
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.
  • UNIT NAME
  • Provide service to customers

  • UNIT CODE
  • SITXCOM002
    Show social and cultural sensitivity
    UNIT CODE :
    SITXCOM002
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
  • UNIT NAME
  • Show social and cultural sensitivity

  • UNIT CODE
  • SITXHRM001
    Coach others in job skills
    UNIT CODE :
    SITXHRM001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and monitor the progress of colleagues until they are able to operate independently of the coach. The unit applies to experienced operational personnel and to supervisors and managers who informally train other people in new workplace skills and procedures. It applies to all tourism, hospitality and event sectors.
  • UNIT NAME
  • Coach others in job skills

  • UNIT CODE
  • SITXWHS001
    Participate in safe work practices
    UNIT CODE :
    SITXWHS001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.
  • UNIT NAME
  • Participate in safe work practices

Ways to study
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Mooloolaba
11 Jul 2022
6 months
Full time
Classroom
  • JobTrainer: $0
  • Concession: $330
  • Subsidised: $330
  • Full fee: $4,020
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Cairns
12 Jul 2022
up to 9 months
Full time up to 4 days per week
Mixed mode
  • JobTrainer: $0
  • Concession: $330
  • Subsidised: $330
  • Full fee: $4,020

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Certificate III in Hospitality (SIT30616)

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Certificate III in Hospitality

COURSE CODE: SIT30616
Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

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Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

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Important Information

Read this before applying.

Entry requirements

There are no formal entry requirements for this course.

Placement

 

 

Need to know

For all students who are undertaking courses that include Vocational Placements in a high risk workplace, Queensland Health has directed that students must declare your COVID-19 Vaccination status and evidence to either TAFE Queensland or the placement provider. 

This may require you providing us or the placement provider information on:

  • Your vaccinate status
  • Last date of vaccination
  • Evidence of vaccine status

Where this information will be collected as part of your application and / or enrolment process.  Any data collected will be managed under the TAFE Queensland Privacy Policy.

This requirement is in place for all students in affected courses, including TAFE at School students.

Those students who have a medical contraindication may be unable to complete the vocational placement component of their course. This means you may not be able to meet all of the requirements of your course and may not be able to graduate or receive your qualification.

If you have any questions or concerns with this requirement, please contact our COVID hotline on 07 3307 4789.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University Pathways.

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

  • James Cook University
  • Southern Cross University
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • Federation University
  • University of Southern Queensland

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online. 

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more