Launch your hospitality career with this course offering practical skills and hands-on experience. Prepare yourself for the workforce with a well-rounded knowledge of the hospitality industry or continue on with further studies.
SIT30616 Certificate III in Hospitality
Subsidised | $330 |
Concession | $330 |
Full fee | $3,915 |
The qualification will provide you with the essential skills and knowledge required to join the hospitality industry in an entry-level position. You will gain the specific skills needed to work in 5 star hotels as a front office receptionist, or behind the scenes in housekeeping.
The number of people working as housekeepers and hotel and motel receptionists grew strongly over the past five years and is expected to continue to grow in the future. Employers are looking for qualified candidates who are well presented, hardworking, reliable, have good people skills, and provide good customer service.
In this course you will learn how to work effectively in the hospitality industry, study the lost art of real customer service, discover how to coach others in job skills, and boost your cultural awareness.
Successful completion of this course will enable you to discover the various exciting career pathways in hospitality specialising in accommodation services. You will also be well placed to continue on with further studies in this field.
Our teachers are the best of the best. They are at the forefront of their industry and their connections keep them deeply embedded in hospitality at a local and global level, ensuring they know what the employers of tomorrow are looking for.
We have around-the-clock, one-on-one support services if you need an extra hand. The Learning Skills Centre, in most campus libraries, is a drop-in service, staffed by experienced teachers who can help with basic and complex skills. Studiosity is an online after hours tutoring service focusing on writing, research and referencing, as well as subject-specific questions.
The successful achievement of this qualification requires you to complete all core and 8 elective units from the list below.
UNIT CODE | UNIT NAME | |
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BSBWOR203Work effectively with othersUnit code: BSBWOR203 Unit description: This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict. |
Work effectively with others | |
SITHIND002Source and use information on the hospitality industryUnit code: SITHIND002 Unit description: This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the hospitality industry. This includes industry structure, technology, laws and ethical issues specifically relevant to the hospitality industry. Hospitality personnel integrate this essential knowledge on a daily basis to work effectively in the industry. |
Source and use information on the hospitality industry | |
SITHIND004Work effectively in hospitality serviceUnit code: SITHIND004 Unit description: This unit describes the performance outcomes, skills and knowledge required to work effectively in a hospitality environment and provide service to customers during service periods. |
Work effectively in hospitality service | |
SITXCCS006Provide service to customersUnit code: SITXCCS006 Unit description: This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints. |
Provide service to customers | |
SITXCOM002Show social and cultural sensitivityUnit code: SITXCOM002 Unit description: This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise. |
Show social and cultural sensitivity | |
SITXHRM001Coach others in job skillsUnit code: SITXHRM001 Unit description: This unit describes the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and monitor the progress of colleagues until they are able to operate independently of the coach. The unit applies to experienced operational personnel and to supervisors and managers who informally train other people in new workplace skills and procedures. It applies to all tourism, hospitality and event sectors. |
Coach others in job skills | |
SITXWHS001Participate in safe work practicesUnit code: SITXWHS001 Unit description: This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices. |
Participate in safe work practices |
UNIT CODE | UNIT NAME | |
---|---|---|
SITXFSA001Use hygienic practices for food safetyUnit code: SITXFSA001 Unit description: This unit describes the performance outcomes, skills and knowledge required to use personal hygiene practices to prevent contamination of food that might cause food-borne illnesses. It requires the ability to follow predetermined organisational procedures and to identify and control food hazards. The unit applies to all organisations with permanent or temporary kitchen premises or smaller food preparation or bar areas. This includes restaurants, cafes, clubs, hotels, and bars; tour operators; attractions; function, event, exhibition and conference catering; educational institutions; aged care facilities; correctional centres; hospitals; defence forces; cafeterias, kiosks, canteens and fast food outlets; residential catering; in-flight and other transport catering. It applies to food handlers who directly handle food or food contact surfaces such as cutlery, plates and bowls during the course of their daily work activities. This includes cooks, chefs, caterers, kitchen stewards, kitchen hands, bar, and food and beverage attendants, and sometimes room attendants and front office staff. Food handlers must comply with the requirements contained within the Australia New Zealand Food Standards Code. In some States and Territories businesses are required to designate a food safety supervisor who is required to be certified as competent in this unit through a registered training organisation. Food safety legislative and knowledge requirements may differ across borders. Those developing training to support this unit must consult the relevant state or territory food safety authority to determine any accreditation arrangements for courses, trainers and assessors. |
Use hygienic practices for food safety | |
SITXFIN001Process financial transactionsUnit code: SITXFIN001 Unit description: This unit describes the performance outcomes, skills and knowledge required to accept and process cash and other payments for products and services, and reconcile takings at the end of the service period or day. |
Process financial transactions | |
SITHACS003Prepare rooms for guestsUnit code: SITHACS003 Unit description: This unit describes the performance outcomes, skills and knowledge required to clean and prepare rooms, including bedrooms and bathrooms, in an accommodation establishment. It requires the ability to set up cleaning equipment and trolleys and to safely clean guest rooms using resources efficiently to reduce negative environmental impacts. |
Prepare rooms for guests | |
SITHACS005Provide porter servicesUnit code: SITHACS005 Unit description: This unit describes the performance outcomes, skills and knowledge required to provide porter services in commercial accommodation establishments. It requires the ability to check and plan for daily arrivals, assist guests with luggage, and provide ancillary services for guests. |
Provide porter services | |
SITHACS008Provide accommodation reception servicesUnit code: SITHACS008 Unit description: This unit describes the performance outcomes, skills and knowledge required to check guests in and out of commercial accommodation establishments. It requires the ability to check daily arrivals, allocate rooms and complete relevant documentation. |
Provide accommodation reception services | |
SITTTSL007Process reservationsUnit code: SITTTSL007 Unit description: This unit describes the performance outcomes, skills and knowledge required to receive and process reservations for a tourism, travel, hospitality or events product or service offered for sale to agents or direct to the customer. It requires the ability to determine the availability of the product or service, offer alternatives, accurately record the reservation details and administer the reservation through to finalisation. This unit covers the required skills to manage reservations and not the related sales and computer skills that are found in other units. |
Process reservations | |
SITTTSL010Use a computerised reservations or operations systemUnit code: SITTTSL010 Unit description: This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units. |
Use a computerised reservations or operations system | |
SITXCCS002Provide visitor informationUnit code: SITXCCS002 Unit description: This unit describes the performance outcomes, skills and knowledge required to access general information on facilities, products and services available in the local area and to provide this to visitors. |
Provide visitor information |
Note: For some courses, not all electives are available at all campuses.
Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more
Campus | START DATES
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Duration | WORKLOAD
![]() How much time you will need to commit to successfully complete your course, combining face-to-face and self-directed study and any required placements. |
STUDY MODE
![]() Also known as delivery mode, this is how your training is delivered. Learn more |
COST
![]() The cost of your course may vary, depending on your eligibility for funding, subsidies or concessions. See the payment options section for more information. Learn more |
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Cairns | 25 January 2021 | 6 months | Full time up to 4 days per week | Mixed mode | Full fee: $3,915 Subsidised: $330 Concession: $330 |
Cairns | 08 March 2021 | 6 months | Full time up to 4 days per week | Mixed mode | Full fee: $3,915 Subsidised: $330 Concession: $330 |
Cairns | 12 July 2021 | 6 months | Full time up to 4 days per week | Mixed mode | Full fee: $3,915 Subsidised: $330 Concession: $330 |
Cairns | 16 August 2021 | 6 months | Full time up to 4 days per week | Mixed mode | Full fee: $3,915 Subsidised: $330 Concession: $330 |
Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about university pathwaysNo matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what's right for you, get in touch. We're here to help.
This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.
If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.
There are no formal entry requirements for this course.
Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.
Disclaimer
All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.
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If you have read and understood the student rules, refund policy, understand your fees and payment options, have a Unique Student Identifier (USI) and checked you meet the entry requirements and selection criteria for this course, you're ready to get started.
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about university pathways