SIR20216

Certificate II in Retail Services

Establish valuable skills and basic knowledge and gain hands-on experience with this entry-level qualification in retail services. You'll become competent in a range of activities and skills within the retail sector.

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STUDY LOCATIONS North Queensland Central Queensland

WAYS TO STUDY On campus

NEXT INTAKE Starts anytime Duration: 30 weeks View all intakes

WHAT YOU'LL PAY

SEE Concession

Concession

$520

Subsidised

$1,060

Full Fee

$3,205

Eligibility calculator

Course overview

Kick start your career in retail and gain practical skills with this entry-level qualification. You will the basic skills you need to succeed in a retail environment.

According to the Australian Government's Job Outlook service, the number of people working as retail sales assistants is expected to see stable future growth. This very large occupational area is expected to create around 445,000 job openings over the next five years.

During this course, you will learn how to engage customers and work effectively in a service environment. You'll learn how to produce visual merchandise displays, organise and maintain the store environment, and advise on products and services.

Successfully completing this qualification is the first step for a career in retail service and will give you a taste of what to expect in the workplace. You'll gain valuable basic-skills needed to work as a customer service assistant in a range of retail environments.

What can I do?

Customer Service Assistant
Gourmet Food Sales Assistant
Customer Service Assistant (Quick Food)
Customer Service Assistant (Department Stores)
Checkout Operator
Customer Service Officer

Course outcome:

SIR20216 Certificate II in Retail Services

Job-ready training

We put theory into practice, which is why we believe in real world learning environments. With practical experience in merchandising and organising and maintaining a store environment, you will graduate with confidence, knowing you have all the skills you need to get right to work.

Further study options

At TAFE Queensland we believe in providing quality pathways to further education opportunities. Give yourself the best chance to continue and grow with further study options that will open up more exciting employment opportunities in the world of retail.

What you will study

The successful achievement of this qualification requires you to complete all core and 5 elective units from the list below. elective units from the list below.

UNIT CODE
UNIT NAME

UNIT CODE
SIRXCEG001

Engage the customer

UNIT CODE :
SIRXCEG001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture.
UNIT NAME
Engage the customer

UNIT CODE
SIRXCOM001

Communicate in the workplace to support team and customer outcomes

UNIT CODE :
SIRXCOM001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to use effective communication techniques with colleagues and customers from diverse backgrounds, and to complete work as part of a team.
UNIT NAME
Communicate in the workplace to support team and customer outcomes

UNIT CODE
SIRXIND001

Work effectively in a service environment

UNIT CODE :
SIRXIND001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.
UNIT NAME
Work effectively in a service environment

UNIT CODE
SIRXIND003

Organise personal work requirements

UNIT CODE :
SIRXIND003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to organise and prioritise individual work requirements. It requires the ability to identify tasks for completion, complete tasks according to workplace requirements and respond to changes in personal work requirements.
UNIT NAME
Organise personal work requirements

UNIT CODE
SIRXPDK001

Advise on products and services

UNIT CODE :
SIRXPDK001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers.
UNIT NAME
Advise on products and services

UNIT CODE
SIRXRSK001

Identify and respond to security risks

UNIT CODE :
SIRXRSK001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to identify security risks related to customers, team members, merchandise and money, and take appropriate action, within scope of job role, to eliminate or minimise those risks.
UNIT NAME
Identify and respond to security risks

UNIT CODE
SIRXWHS002

Contribute to workplace health and safety

UNIT CODE :
SIRXWHS002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to follow organisational policies and procedures for safe work practice.
UNIT NAME
Contribute to workplace health and safety

UNIT CODE
UNIT NAME

UNIT CODE
SIRRINV001

Receive and handle retail stock

UNIT CODE :
SIRRINV001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to receive and store retail stock. It requires the ability to check stock quality and quantity against order requirements; store or present stock correctly; and maintain cleanliness of stock-handling areas.
UNIT NAME
Receive and handle retail stock

UNIT CODE
SIRRMER001

Produce visual merchandise displays

UNIT CODE :
SIRRMER001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to display retail merchandise. It requires the ability to prepare, produce and maintain merchandise displays in accordance with visual merchandising requirements.
UNIT NAME
Produce visual merchandise displays

UNIT CODE
SIRXCOM002

Work effectively in a team

UNIT CODE :
SIRXCOM002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to communicate and work cooperatively with both peer and senior team members to contribute to the achievement of team goals.
UNIT NAME
Work effectively in a team

UNIT CODE
SIRXIND002

Organise and maintain the store environment

UNIT CODE :
SIRXIND002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to organise, clean and maintain the work environment to ensure optimal workplace appearance and safety.
UNIT NAME
Organise and maintain the store environment

UNIT CODE
SIRXSLS001

Sell to the retail customer

UNIT CODE :
SIRXSLS001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to deliver quality customer service and sell to retail customers. It requires the ability to determine customer needs, match products and services to their needs, and facilitate a sale.
UNIT NAME
Sell to the retail customer

Note: For some courses, not all electives are available at all campuses.

Ways to study

Choose your study location

On campus with some online

You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more
View comparison chart

On campus with some online

You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more
View comparison chart

CAMPUS	STUDY MODE	START DATE	DURATION	WORKLOAD	WHAT YOU'LL PAY
Atherton	On campus with some online	Anytime	30 weeks	Part time	SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. More Apply
Atherton On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. Anytime The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 30 weeks The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Bowen	On campus with some online	Anytime	30 weeks	Part time	SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. More Apply
Bowen On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. Anytime The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 30 weeks The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Charters Towers	On campus with some online	Anytime	30 weeks	Part time	SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. More Apply
Charters Towers On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. Anytime The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 30 weeks The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Mount Isa	On campus with some online	Anytime	30 weeks	Part time	SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. More Apply
Mount Isa On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. Anytime The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 30 weeks The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Palm Island	On campus with some online	Anytime	30 weeks	Part time	SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. More Apply
Palm Island On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. Anytime The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 30 weeks The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Cairns	On campus with some online	Anytime	30 weeks	Part time	SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. More Apply
Cairns On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. Anytime The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 30 weeks The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Innisfail	On campus with some online	Anytime	30 weeks	Part time	SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. More Apply
Innisfail On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. Anytime The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 30 weeks The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Burdekin	On campus with some online	Anytime	30 weeks	Part time	SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. More Apply
Burdekin On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. Anytime The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 30 weeks The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Whitsundays - Cannonvale	On campus with some online	Anytime	30 weeks	Part time	SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. More Apply
Whitsundays - Cannonvale On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. Anytime The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 30 weeks The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Ingham	On campus with some online	Anytime	30 weeks	Part time	SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. More Apply
Ingham On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. Anytime The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 30 weeks The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Townsville - Pimlico	On campus with some online	Anytime	30 weeks	Part time	SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. More Apply
Townsville - Pimlico On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. Anytime The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 30 weeks The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Mareeba	On campus with some online	Anytime	30 weeks	Part time	SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. More Apply
Mareeba On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. Anytime The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 30 weeks The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

CAMPUS	STUDY MODE	START DATE	DURATION	WORKLOAD	WHAT YOU'LL PAY
Mackay	On campus with some online	Anytime	30 weeks	Part time	SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. More Apply
Mackay On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. Anytime The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 30 weeks The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $520 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,060 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,205 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more

Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.

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Certificate II in Retail Services (SIR20216)

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Certificate II in Retail Services

COURSE CODE: SIR20216

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

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Entry requirements

There are no formal entry requirements for this course.

Selection criteria

To study an apprenticeship or traineeship program you must be indentured as an apprentice or trainee with your employer.

Employers need to be able to provide the necessary human and physical resources to qualify for an apprentice.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office and Adobe Acrobat Reader. This equipment and software is available for use at all TAFE Queensland locations.

Assessment methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

Course disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of prior learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more

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Certificate II in Hospitality

Kick start your career learning the basic skills and knowledge required to begin your journey in the hospitality industry. Collaborate in group work to become employment ready or continue with further study.

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Bar Attendant
Cafe Attendant
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Full Time : 6 months

Next Start : 28 Jan 2025

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Diploma of Event Management

Take your career in events to the next level with this advanced-level course that will qualify you to work as a conference or venue coordinator, or an event or exhibition planner.

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Conference Coordinator
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Full Time : 1 year

Next Start : 28 Jan 2025

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Certificate II in Retail Services

Course overview

What can I do?

Course outcome:

Job-ready training

Further study options

Core units

Elective units

Atherton

Bowen

Charters Towers

Mount Isa

Palm Island

Cairns

Innisfail

Burdekin

Whitsundays - Cannonvale

Ingham

Townsville - Pimlico

Mareeba

Mackay

Download Brochure

Ask a question

Certificate II in Retail Services

Payment Options

How can I pay for this course?

Payment plan

Upfront payment

Entry requirements

Selection criteria

Resources required

Assessment methods

Pathways

University pathways

How to apply

Direct application

Course disclaimer

Recognition of prior learning (RPL) and credit transfers

Related courses

Certificate II in Hospitality

Careers

Certificate III in Tourism

Careers

Diploma of Event Management

Careers