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SIR20216

Certificate II in Retail Services

Establish valuable skills and basic knowledge and gain hands-on experience with this entry-level qualification in retail services. You'll become competent in a range of activities and skills within the retail sector.

Apply Now
TIME Anytime
STUDY LOCATIONS Far North Queensland North Queensland Central Queensland
WAYS TO STUDY On Campus
WHAT YOU'LL PAY
Concession
$420
Subsidised
$900
Full Fee
$2,775
Eligibility Calculator

Course overview

Kick start your career in retail and gain practical skills with this entry-level qualification. You will the basic skills you need to succeed in a retail environment.

According to the Australian Government's Job Outlook service, the number of people working as retail sales assistants is expected to see stable future growth. This very large occupational area is expected to create around 445,000 job openings over the next five years.  

During this course, you will learn how to engage customers and work effectively in a service environment. You'll learn how to produce visual merchandise displays, organise and maintain the store environment, and advise on products and services.

Successfully completing this qualification is the first step for a career in retail service and will give you a taste of what to expect in the workplace. You'll gain valuable basic-skills needed to work as a customer service assistant in a range of retail environments.

What can I do?

  • Customer Service Assistant
  • Gourmet Food Sales Assistant
  • Customer Service Assistant (Quick Food)
  • Customer Service Assistant (Department Stores)
  • Checkout Operator
  • Customer Service Officer

Course outcome:

SIR20216 Certificate II in Retail Services

Job-ready training

We put theory into practice, which is why we believe in real world learning environments. With practical experience in merchandising and organising and maintaining a store environment, you will graduate with confidence, knowing you have all the skills you need to get right to work.

Further study options

At TAFE Queensland we believe in providing quality pathways to further education opportunities. Give yourself the best chance to continue and grow with further study options that will open up more exciting employment opportunities in the world of retail.

What you will study.

The successful achievement of this qualification requires you to complete all core and 5 elective units from the list below. elective units from the list below.

  • UNIT CODE
  • UNIT NAME

  • UNIT CODE
  • SIRXCEG001
    Engage the customer
    UNIT CODE :
    SIRXCEG001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture.
  • UNIT NAME
  • Engage the customer

  • UNIT CODE
  • SIRXCOM001
    Communicate in the workplace to support team and customer outcomes
    UNIT CODE :
    SIRXCOM001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to use effective communication techniques with colleagues and customers from diverse backgrounds, and to complete work as part of a team.
  • UNIT NAME
  • Communicate in the workplace to support team and customer outcomes

  • UNIT CODE
  • SIRXIND001
    Work effectively in a service environment
    UNIT CODE :
    SIRXIND001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.
  • UNIT NAME
  • Work effectively in a service environment

  • UNIT CODE
  • SIRXIND003
    Organise personal work requirements
    UNIT CODE :
    SIRXIND003
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to organise and prioritise individual work requirements. It requires the ability to identify tasks for completion, complete tasks according to workplace requirements and respond to changes in personal work requirements.
  • UNIT NAME
  • Organise personal work requirements

  • UNIT CODE
  • SIRXPDK001
    Advise on products and services
    UNIT CODE :
    SIRXPDK001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers.
  • UNIT NAME
  • Advise on products and services

  • UNIT CODE
  • SIRXRSK001
    Identify and respond to security risks
    UNIT CODE :
    SIRXRSK001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to identify security risks related to customers, team members, merchandise and money, and take appropriate action, within scope of job role, to eliminate or minimise those risks.
  • UNIT NAME
  • Identify and respond to security risks

  • UNIT CODE
  • SIRXWHS002
    Contribute to workplace health and safety
    UNIT CODE :
    SIRXWHS002
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to follow organisational policies and procedures for safe work practice.
  • UNIT NAME
  • Contribute to workplace health and safety

Ways to study
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Cairns
Anytime
30 weeks
Part time
Mixed mode
  • Concession: $420
  • Subsidised: $900
  • Full fee: $2,775
Innisfail
Anytime
30 weeks
Part time
Mixed mode
  • Concession: $420
  • Subsidised: $900
  • Full fee: $2,775
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Bowen
Anytime
30 weeks
Part time
Mixed mode
  • Concession: $420
  • Subsidised: $900
  • Full fee: $2,775
Charters Towers
Anytime
30 weeks
Part time
Mixed mode
  • Concession: $420
  • Subsidised: $900
  • Full fee: $2,775
Mount Isa
Anytime
30 weeks
Part time
Mixed mode
  • Concession: $420
  • Subsidised: $900
  • Full fee: $2,775
Palm Island
Anytime
30 weeks
Part time
Mixed mode
  • Concession: $420
  • Subsidised: $900
  • Full fee: $2,775
Burdekin
Anytime
30 weeks
Part time
Mixed mode
  • Concession: $420
  • Subsidised: $900
  • Full fee: $2,775
Whitsundays (Cannonvale)
Anytime
30 weeks
Part time
Mixed mode
  • Concession: $420
  • Subsidised: $900
  • Full fee: $2,775
Ingham
Anytime
30 weeks
Part time
Mixed mode
  • Concession: $420
  • Subsidised: $900
  • Full fee: $2,775
Townsville (Pimlico)
Anytime
30 weeks
Part time
Mixed mode
  • Concession: $420
  • Subsidised: $900
  • Full fee: $2,775
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Mackay
Anytime
30 weeks
Part time
Mixed mode
  • Concession: $420
  • Subsidised: $900
  • Full fee: $2,775

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Certificate II in Retail Services (SIR20216)
Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

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Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

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Important Information

Read this before applying.

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

To study an apprenticeship or traineeship program you must be indentured as an apprentice or trainee with your employer.

Employers need to be able to provide the necessary human and physical resources to qualify for an apprentice.

Resources Required

No specific resources are required to successfully complete this course.

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University Pathways.

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

  • James Cook University
  • Southern Cross University
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • Federation University
  • University of Southern Queensland

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online. 

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more