Certificate III in Travel incorporating Certificate III in Tourism

Core

• Core

• UNIT CODE
• SITTIND001
  Source and use information on the tourism and travel industry

  UNIT CODE :

  SITTIND001

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
• UNIT NAME
• Source and use information on the tourism and travel industry
  

• UNIT CODE
• SITTTSL002
  Access and interpret product information

  UNIT CODE :

  SITTTSL002

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to access product information on tourism, travel, hospitality, or events products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products.
• UNIT NAME
• Access and interpret product information
  

• UNIT CODE
• SITTTSL003
  Provide advice on international destinations

  UNIT CODE :

  SITTTSL003

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to international destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
• UNIT NAME
• Provide advice on international destinations
  

• UNIT CODE
• SITTTSL004
  Provide advice on Australian destinations

  UNIT CODE :

  SITTTSL004

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
• UNIT NAME
• Provide advice on Australian destinations
  

• UNIT CODE
• SITTTSL005
  Sell tourism products and services

  UNIT CODE :

  SITTTSL005

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to proactively sell tourism, travel, hospitality or event products. It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale. The unit only covers sales skills and not related product and destination knowledge which is covered in other units.
• UNIT NAME
• Sell tourism products and services
  

• UNIT CODE
• SITTTSL006
  Prepare quotations

  UNIT CODE :

  SITTTSL006

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined.
• UNIT NAME
• Prepare quotations
  

• UNIT CODE
• SITTTSL008
  Book supplier products and services

  UNIT CODE :

  SITTTSL008

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to identify customer booking requirements, request and confirm them with suppliers, and administer all bookings through to finalisation.
• UNIT NAME
• Book supplier products and services
  

• UNIT CODE
• SITTTSL009
  Process travel-related documentation

  UNIT CODE :

  SITTTSL009

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to process a range of travel and tourism documentation. It requires the ability to identify and interpret all documentation requirements and to prepare and despatch documents within designated deadlines
• UNIT NAME
• Process travel-related documentation
  

• UNIT CODE
• SITTTSL010
  Use a computerised reservations or operations system

  UNIT CODE :

  SITTTSL010

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units.
• UNIT NAME
• Use a computerised reservations or operations system
  

• UNIT CODE
• SITTTSL012
  Construct normal international airfares

  UNIT CODE :

  SITTTSL012

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct normal international airfares. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares that meet customer needs according to International Air Transport Association (IATA) regulations. The unit applies to tourism or travel industry organisations that sell international airfares such as travel agencies, tour wholesalers, airlines and consolidators. It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants and managers, ticketing consultants, airline and consolidator ticketing officers, and reservations and operations consultants.
• UNIT NAME
• Construct normal international airfares
  

• UNIT CODE
• SITTTSL013
  Construct promotional international airfares

  UNIT CODE :

  SITTTSL013

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct promotional or ‘special’ international airfares.

  
  

  Pre-requisite unit :

  SITTTSL012
• UNIT NAME
• Construct promotional international airfares
  

• UNIT CODE
• SITXCCS006
  Provide service to customers

  UNIT CODE :

  SITXCCS006

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.
• UNIT NAME
• Provide service to customers
  

• UNIT CODE
• SITXCOM002
  Show social and cultural sensitivity

  UNIT CODE :

  SITXCOM002

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
• UNIT NAME
• Show social and cultural sensitivity
  

• UNIT CODE
• SITXWHS001
  Participate in safe work practices

  UNIT CODE :

  SITXWHS001

  Unit description :

  This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.
• UNIT NAME
• Participate in safe work practices