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SIT30216 / SIT30116

Certificate III in Travel incorporating Certificate III in Tourism

Dual award

Kick start your career in tourism and travel with this entry-level dual qualification. Work in sales, or become a tour coordinator or marine tourism assistant.

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NEXT INTAKE On campus: Cairns Starts anytime Duration: up to 18 months
STUDY LOCATIONS Far North Queensland North Queensland
WAYS TO STUDY On campus Apprenticeships and traineeships
WHAT YOU'LL PAY
Concession
$2,000
Subsidised
$2,775
Full Fee
$5,100
Eligibility Calculator

Course overview

Start your career in tourism and travel with this entry-level dual qualification, which will set you up to work across a number of strong-growth industries such as tourism, business, and events.

This course will give you the skills you need to provide advice on domestic and international destinations, provide visitor information, prepare quotes, and book supplier products and services. Our highly-experienced team of industry professionals are the best in the business and will give you the tools you need to get ahead.

Successful completion of this course will qualify you to become an international corporate or online travel consultant, a reservation sales agent for a tour operator, or work in a visitor information centre or as a marine tourism assistant. It will also give you the foundation skills to complete further studies in this field.

What can I do?

  • Cellar Door Salesperson and Guide
  • Inbound Tour Coordinator
  • Marine Tourism Assistant
  • Visitor Information Officer
  • Reservations Sales Agent
  • International Corporate or Online Travel Consultant
  • Reservation Sales Agent (Tour Operator)

Course outcome:

SIT30216 / SIT30116 Certificate III in Travel incorporating Certificate III in Tourism

Study your way

We know that life is busy, that's why our courses are designed to be flexible. Our mixed-mode delivery means you can complete components of your study online at a time that suits you.

Dual award

Take advantage of our dual award offerings and get two qualifications instead of one. In most cases you will only need to complete a few additional units to qualify for the second certificate qualification. Save time, enhance your job prospects, and add value to your skill set with a dual award in travel and tourism.

What you will study

The successful achievement of this qualification requires you to complete all core and 3 elective units from the list below.

  • UNIT CODE
  • UNIT NAME

Core

  • Core

  • UNIT CODE
  • SITTIND001
    Source and use information on the tourism and travel industry
    UNIT CODE :
    SITTIND001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
  • UNIT NAME
  • Source and use information on the tourism and travel industry

  • UNIT CODE
  • SITTTSL002
    Access and interpret product information
    UNIT CODE :
    SITTTSL002
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to access product information on tourism, travel, hospitality, or events products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products.
  • UNIT NAME
  • Access and interpret product information

  • UNIT CODE
  • SITTTSL003
    Provide advice on international destinations
    UNIT CODE :
    SITTTSL003
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to international destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
  • UNIT NAME
  • Provide advice on international destinations

  • UNIT CODE
  • SITTTSL004
    Provide advice on Australian destinations
    UNIT CODE :
    SITTTSL004
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
  • UNIT NAME
  • Provide advice on Australian destinations

  • UNIT CODE
  • SITTTSL005
    Sell tourism products and services
    UNIT CODE :
    SITTTSL005
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to proactively sell tourism, travel, hospitality or event products. It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale. The unit only covers sales skills and not related product and destination knowledge which is covered in other units.
  • UNIT NAME
  • Sell tourism products and services

  • UNIT CODE
  • SITTTSL006
    Prepare quotations
    UNIT CODE :
    SITTTSL006
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined.
  • UNIT NAME
  • Prepare quotations

  • UNIT CODE
  • SITTTSL008
    Book supplier products and services
    UNIT CODE :
    SITTTSL008
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to identify customer booking requirements, request and confirm them with suppliers, and administer all bookings through to finalisation.
  • UNIT NAME
  • Book supplier products and services

  • UNIT CODE
  • SITTTSL009
    Process travel-related documentation
    UNIT CODE :
    SITTTSL009
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to process a range of travel and tourism documentation. It requires the ability to identify and interpret all documentation requirements and to prepare and despatch documents within designated deadlines
  • UNIT NAME
  • Process travel-related documentation

  • UNIT CODE
  • SITTTSL010
    Use a computerised reservations or operations system
    UNIT CODE :
    SITTTSL010
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units.
  • UNIT NAME
  • Use a computerised reservations or operations system

  • UNIT CODE
  • SITTTSL012
    Construct normal international airfares
    UNIT CODE :
    SITTTSL012
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct normal international airfares. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares that meet customer needs according to International Air Transport Association (IATA) regulations. The unit applies to tourism or travel industry organisations that sell international airfares such as travel agencies, tour wholesalers, airlines and consolidators. It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants and managers, ticketing consultants, airline and consolidator ticketing officers, and reservations and operations consultants.
  • UNIT NAME
  • Construct normal international airfares

  • UNIT CODE
  • SITTTSL013
    Construct promotional international airfares
    UNIT CODE :
    SITTTSL013
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct promotional or ‘special’ international airfares.

    Pre-requisite unit :
    SITTTSL012
  • UNIT NAME
  • Construct promotional international airfares

  • UNIT CODE
  • SITXCCS006
    Provide service to customers
    UNIT CODE :
    SITXCCS006
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.
  • UNIT NAME
  • Provide service to customers

  • UNIT CODE
  • SITXCOM002
    Show social and cultural sensitivity
    UNIT CODE :
    SITXCOM002
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
  • UNIT NAME
  • Show social and cultural sensitivity

  • UNIT CODE
  • SITXWHS001
    Participate in safe work practices
    UNIT CODE :
    SITXWHS001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.
  • UNIT NAME
  • Participate in safe work practices

CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Cairns
Anytime
up to 18 months
Part time 12 hours per week
Mixed mode
  • Concession: $2,000
  • Subsidised: $2,775
  • Full fee: $5,100
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Mount Isa
Anytime
up to 18 months
Part time 12 hours per week
Mixed mode
  • Concession: $2,000
  • Subsidised: $2,775
  • Full fee: $5,100
Whitsundays (Cannonvale)
Anytime
up to 18 months
Part time 12 hours per week
Mixed mode
  • Concession: $2,000
  • Subsidised: $2,775
  • Full fee: $5,100
Townsville (Pimlico)
Anytime
up to 18 months
Part time 12 hours per week
Mixed mode
  • Concession: $2,000
  • Subsidised: $2,775
  • Full fee: $5,100
CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Cairns
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Cairns
Anytime
up to 18 months
Part time 12 hours per week
Mixed mode
  • Concession: $2,000
  • Subsidised: $2,775
  • Full fee: $5,100
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Mount Isa
Anytime
up to 18 months
Part time 12 hours per week
Mixed mode
  • Concession: $2,000
  • Subsidised: $2,775
  • Full fee: $5,100
Whitsundays (Cannonvale)
Anytime
up to 18 months
Part time 12 hours per week
Mixed mode
  • Concession: $2,000
  • Subsidised: $2,775
  • Full fee: $5,100
Townsville (Pimlico)
Anytime
up to 18 months
Part time 12 hours per week
Mixed mode
  • Concession: $2,000
  • Subsidised: $2,775
  • Full fee: $5,100
CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Cairns
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE

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Certificate III in Travel incorporating Certificate III in Tourism (SIT30216 / SIT30116)

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Certificate III in Travel incorporating Certificate III in Tourism

COURSE CODE: SIT30216 / SIT30116
Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

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Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

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Important Information

Read this before applying

Need to know

Replacement qualification

This qualification has been replaced by SIT30222 Certificate III in Travel and SIT30122 Certificate III in Tourism, as of 9 June 2022. A transition period applies to enable current students to complete their study. The transition period finishes on 8 June 2023. 

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

  • James Cook University
  • Southern Cross University
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • Federation University
  • University of Southern Queensland

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online. 

Course Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more